Frequently Asked Questions

Find answers to common questions about our services

General Questions

We offer comprehensive investment administration services including portfolio management, PAF & PuAF administration, taxation reporting and compliance services. Our team handles all aspects of investment administration to ensure accuracy and efficiency.

PortfolioGuardian was established by Jaquillard Minns Chartered Accountants in 2003 and has been providing investment administration services for over 20 years. Our experienced team has a proven track record of delivering reliable and efficient services to our clients.

We differentiate ourselves through our independent status, fixed fee structure, personalised service and advanced technology. Our team of experts provides dedicated support and ensures accurate, timely reporting for all clients.

Service Questions

We administer a wide range of investment products including managed funds, direct equities, fixed income securities and alternative investments. Our team has expertise in handling complex investment structures and ensuring accurate administration across all asset classes.

We provide regular reports on a monthly, quarterly and annual basis, depending on your requirements. All reports are delivered in a timely manner and can be customised to meet your specific needs.

We provide end-to-end support for PAF and PuAFs, including establishment, investment reporting, compliance monitoring and preparation of annual financial statements and tax returns. Our team assists with setting up the fund structure, registering with the ATO and ACNC and drafting the governing documents. We also manage ongoing obligations such as distribution calculations, ACNC compliance and audit coordination to simplify the administration of philanthropic structures.

No, PortfolioGuardian does not provide investment advice. We are specialists in administration, reporting and compliance, and we work alongside your investment advisers. Our independence allows us to focus solely on delivering objective, high-quality reporting and administration without conflicts of interest.

We offer a transparent fixed-fee pricing model tailored to the specific scope of each engagement. Fees are determined based on the complexity and volume of work required, providing clients with clarity and cost predictability. Invoices are issued monthly and collected via direct debit. Our fees are reviewed annually on 1 July, taking into account changes in workload and CPI movements.

Technical Questions

We implement robust security measures including encrypted data transmission, secure servers, regular security audits and strict access controls. Our systems are certified to the ISO 27001 standard and comply with industry best practices to ensure the safety and confidentiality of your data.

We use advanced technology and rigorous quality control processes to ensure data accuracy. Our systems include automated validation checks and our team performs regular reviews to maintain the highest standards of accuracy in all our services.

Yes, we provide secure online access to your portfolio information through our client portal. You can view reports, track performance and access important documents 24/7 from any device.

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